Customer Service Rep.Customer service reps. assist customers by demonstrating how to operate a vehicle, offer test drives and assist clients with the purchase of a vehicle.
Back to top Sales ManagerSales managers are responsible for profitability in both the new and used vehicle departments and for customer retention. They must effectively manage sales consultants, have a strong knowledge of the market and product, and an in-depth understanding of all sales departments' financial data as well as strong communication and customer relations skills.
Back to top Finance ManagerFinance Managers complete all the legal paperwork involved in a vehicle transaction. In addition, they arrange financing for the customer, and offer aftermarket products including extended maintenance contracts and lo-jack anti-theft equipment to ensure protection of the customer's investment.
Back to top Service AdvisorA service advisor works with customers to schedule service work and routine maintenance. Service advisors also handle the administrative and customer relations aspects of service department operations. A service advisor's primary responsibility is to communicate customer's vehicle concerns to the technician, so that the technician can diagnose and fix the vehicle properly.
Back to top Service ManagerA Service Manager supervises and directs associates in the service center, and is responsible for the effective operation of the service center to include sales, productivity and profitability. The Service Manager is also responsible for ensuring that the service center operates under safe conditions according to established policies and procedures and in compliance with federal, state, county, and municipal regulations.
Back to top Entry Level TechnicianEntry-level service technicians inspect, maintain and repair automobiles, while training with skilled technicians. Master Technician Master technicians are responsible for repairing the most challenging and time-sensitive problems that vehicles have when they arrive at the service department.
Back to top Lot PorterCleans and services cars on the lot. Cleans interior and exterior of cars being offered for sale. May pick up and deliver cars to customers. Warranty Administrator The warranty clerk handles all warranty claims, a task that requires strong interpersonal communication skills.
Back to top ReceptionistThe receptionist greets customers when they come into the dealership's showroom, answers their questions, and directs them to the appropriate staff member. They also answer all incoming calls, take messages and transfer callers to the appropriate department.
Back to top CashierAn automotive cashier receives payments from customers getting their vehicles maintained or repaired, or buying parts or fluids specific to certain vehicles. These cashiers sometimes also act as the front desk receptionist and answer telephones.
Back to top AccountingBookkeepers keep complete, up-to-date and accurate records of accounts and financial arrangements for the dealership. Bookkeepers verify and enter information into ledgers or a computer, balance the accounts, and compile reports and financial statements. In smaller dealerships, bookkeepers may also have the duties of an accounts receivable and accounts payable clerk.
Back to top ComptrollerThe Comptroller is responsible for the financial condition of the dealership, and directing the overall financial planning, budgeting and accounting practices.
Back to top Title ClerkThe Title and Tag Clerk processes new and used vehicle sales transactions, verifies information for the accounting department and prepares legal transfer documents for the state department of motor vehicles.
Back to top Accounts Receivable/PayableAccounts Receivable Clerks process payments to customers' accounts and take appropriate action on overdue payments. Accounts Receivable Clerks also maintain records and deposits. Accounts Payable Clerks process invoices for the dealership and make payments by the due date, as well as review and resolve any invoicing issues.
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